Persuasion At Interlochen Center For The Arts Summer Camp

Persuasion at Interlochen For three months last summer I worked as front of house staff at Interlochen Center for the Arts summer camp. My job had a large range of roles. I would guard the stage when guest stars performed, run the front of house at a variety of venues, communicate with the stage managers, and overall make sure that every show I was charged with ran smoothly. When I accepted the job I had no idea all that went into it. The customer service aspect was huge and over the summer I recognized the necessity of persuasion in communicating to do my job. There are many aspects to persuasion that I needed to understand to persuade people effectively. Nonverbal communication was important in my job. Most of the people I interacted with I had never seen before and because of this the way I presented myself was extremely important. My Interlochen uniform was a light blue or white polo tucked in with navy blue bottoms. This was important because it allowed patrons understand just b y looking at me that I was an employee. A requirement was also that hair, nails and makeup was all well maintained and clean. A study found that people believe â€Å"that uniforms have a positive impact on customer perceptions of overall service quality† (Karl 452). Interlochen believed this as well, with all of the employees and student required to have a uniform look. Patrons knew just by looking at us that we could be trusted to ask questions or give directions. When guarding, an important